Terms and conditions of use

 

Privacy Policy

Privacy Statement:

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.


 

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

 

SECTION 2 - CONSENT

 

How do you get my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

 

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at smartporua@gmail.com

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

 

SECTION 4 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

 

Links

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

 

SECTION 5 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

 

SECTION 6 - AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

 

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at smartporua@gmail.com.


 

 

 

Delivery Policy:

 

Delivery Fee:

You are entitled to a delivery fee based on the total weight of the product(s), for any given order. We have partnered with pathao.com to ensure a timely delivery. We charge you according to the following tables:

Dhaka Metro.

Timing Up to 500 grams Between 500gm and 1kg Between 1kg and 2kg
Standard Deliveries (48 hours) 55 tk 70 tk 90 tk
Dhaka Subarbs * (96 hours) 80 tk 100 tk 120 tk

* Dhaka Subarbs areas include Savar, Ashulia, Keranigonj, Narayangonj, Tongi and Gazipur (within city areas)

Delivery:

  • Once the order has been placed we try to meet the challenge of delivering the product within 2 to 3 working days (Sunday - Thursday) for goods that are in stock, 3 - 5  working days (Sunday - Thursday) for goods that are out of stock and are available locally, and 3 - 4 weeks for goods that need to shipped from UK/India.
  • Smart Porua currently offers only Cash on Delivery to the customers, as a form of payment. For bKash payments please contact us via Facebook (http://m.me/smartporua).
  • We currently do not offer our services to residents outside Dhaka.

NOTE: SmartPorua,com reserves the right to modify this policy at any time. Please review it at times of need.

 

 

Return and Order-cancellation Policy:

 

Returns:

Smart Porua does not accept any returns or exchange of goods of any sort. However, you are entitled to return the books (only original and new) you bought from SmarPorua.com, at your own expense unless the SmartPorua.com team decides otherwise.

The Original books are brought from UK. The damages from shipment is inevitable, and SmartPorua.com cannot be held liable on such an occasion.

In case of returns, please contact us through email (smartporua@gmail.com), or Facebook (http://m.me/smartporua) within three hours of delivery. Returns are acceptable under the following conditions:

  •          The book must be New and Original, purchased from SmartPorua.com
  •          You must present sufficient information regarding the purchase of the book (a receipt)
  •          You must contact SmartPorua.com within three hours of delivery
  •          You must be able to provide images of the book that you received, whenever the SmartPorua.com team asks for them.
  •          The book cannot only have minor scuffs (such damages are inevitable)
  •          The book has a damaged spine
  •          The book has markings on the inner page(s) and/or the cover that shows signs of a used book
  •          The book has tear on the pages/cover
  •          The book is damaged from water

If your reason(s) for a return do not match the conditions stated above, the SmartPorua.com team will inspect your case and make a decision that is fair and just.

 

Cancelation:

You are entitled to canceling/modifying your order with us within 24 hours of the order placement. In order to cancel/modify your order with us, you must contact us through email (smartporua@gmail.com), or Facebook (http://m.me/smartporua)

 NOTE: SmartPorua,com reserves the right to modify this policy at any time. Please review it at times of need.